Building Rapport with the EnemyAs a leadership coach I have witnessed several bright, gifted and charming employees meet their downfall as a direct result of not being able to maintain rapport with their "enemy" in the workplace...often this is a line manager and sometimes a colleague at the same level.
In NLP terms, "rapport" is the ability to relate to others with trust & understanding. In order to create rapport with another, NLP practitioners will typically advocate finding common ground, respecting the other's model of the world, being willing to see the other's point of view and generally being responsive to the other person in terms of matching & mirroring them at the level of physiology, tonality (voice) and the words they use.
As part of my research for my new book "
How to Rock the Boat....Safely!", I initiated a discussion called "The Importance of Creating Rapport" to identify real life examples of how trailblazer leaders have created rapport. It is assumed that creating rapport effectively is of fundamental importance in leadership as it would be difficult to have support without rapport.
In the previous discussion, The Importance of Creating Rapport, Martin Dewhurst, Mike Myatt, Harun Rabbani contributed some excellent anecdotes and insights into how rapport can be created. Some of these included common NLP strategies such as:
1. Understand & respect the other person's model of the world and affirm their values & beliefs by using language that mirrors & matches their own.
2. Find common ground
3. Be willing to serve & put others first.
4. Be sincerely interested in the other to bring out their best.
5. Listen
6. Care
7. Realise our inter-connectedness with each other
NOT building rapport, would of course mean NOT implementing the above strategies. In other words, instead of understanding & respecting the other person's model of the world, we set out to prove them wrong; we focus on our differences instead of similarities; we defensively put ourselves first; we are interested in promoting our OWN talents rather than eliciting the gifts of the other; we talk but don't listen; we don't care and remain encapsulated in our own distinct individuality.
Most of the clients I have coached are highly skilled in creating rapport and even if they were not, it is easy for intelligent professionals to learn the communication techniques described above. What is NOT so easy is to find the motivation & desire to build or maintain rapport with those that one considers to be the enemy (the saboteurs who will continue to sabotage and erode your very presence in the organisation until they have managed to get rid of you). Choosing NOT to create rapport with those we consider to be vile, dysfunctional or aggressive usually ends with resignation notes or dismissals.
Nelson Mandela & Bishop Tutu identified the need to build rapport & to embrace the enemy when the apartheid system was dismantled ...they made the
Truth & Reconciliation Commision a priority in survival of the country. Enemies had to learn to forgive each other for past abuses in order to live together.
However, the Truth & Reconciliation programme worked for volunteers who were willing to acknowledge that they used to be enemies and it required highly skilled mediation.
In organisations, without mediators, how have you managed to build rapport with someone that you know is ready to stab you in the back & to destroy or sabotage your best work efforts? At some point in your career you might have faced this situation personally or witnessed a colleague being made redundant, sacked or demoted because of their inability to "build rapport with the enemy"...I would love to hear your experiences & stories.
The book "
How to Rock the Boat.....Safely!" is based on a systems approach to leadership and theories of emergence. Therefore, I am looking for practical examples of building rapport with the enemy in systems/organisations. I look forward to your participation.