Tuesday, August 29, 2006

Surviving the Tyranny of Positive Thinkers!

As I continue to do my research for my second book "How to Rock the Boat ... Safely!", I have arrived at the alarmingly frequent theme of people being ostracised, marginalised and abandoned because the "positive thinkers" in their lives, like in a fascist regime, cannot support those that do not fit in with the status quo vision.

During my quest for exemplary trailblazers that I can use as case studies for my book, with tales of both success & failure, I have been told stories of sexual harrassment claims being ignored in communities of "positive thinkers" who vehemently deny that charismatic men could be responsible for overstepping the boundaries of decent interaction...according to the "positive thinkers" in these tales, the fault must obviously lie in the "negative thinker" victims of the transgression who perceived the situation erroneously.


Are you a "positive thinker"?


or


Are you a "negative thinker"?



I do hope that you did not answer "yes" or "no" to either of those two questions. The rationale for dividing people into "good/bad", "good/evil" "winners/losers", "capitalists/communists" "you're with us or you're against us" comes from the primitive part of our brain which Lewis et al in "A General Theory of Love" describe as the "reptilian brain" useful for survival based on fear-based responses.

It is the cortical brain that allows us a more evolved choice of reasoning & solutions. The cortical brain enables us to emerge from an either/or primitive mentality which puts people into "positive" & "negative" cages. Using the cortical brain, we can learn to be highly perceptive & aware of what is going on around us. Dr Phil McGraw and others often give the example of the positive plane pilot who is in denial of the dangers until it is too late. They say that a pessimistic pilot is a lot safer than an optimistic one as the former will perceive dangers much earlier than the latter, in time to think of solutions.

Many self-professed "postive thinkers" may fall into the trap of "denial" with an attitude of "see no evil, hear no evil...." Dr McGraw in his book "Life Strategies" p.111 says that "Denial can, quite literally, kill you"

He uses the psychological term "perceptual defense" for denial and warns that "Perceptual defense is active in your life every day. It can and does keep you from seeing things you simply do not want to be true. In a number of situations, it may prevent your picking up warning signs that, if you acknowledged them, could prompt you to take important and timely coping steps. Perhaps this mechanism keeps you from recognising that you are falling out of favor with your boss. Maybe it blinds you to the deterioration in your most important relationship, thus allowing further distance and damage to occur......." (extract from page 112, Life Strategies, Dr Phil McGraw)

If you are a trailblazer, how do you ensure that you are not in denial or overusing the "perceptual defense mechanism"? How have you personally survived the tyranny of positive thinkers that were quite happy & content with the status quo and denied you your needs? Have you Rocked the Boat Safely? or Have you gone overboard several times with a mighty splash! Please share your variety of "positive" & "negative" stories with all the shady areas of grey in between!

Wednesday, August 23, 2006

Building Rapport with the Enemy

As a leadership coach I have witnessed several bright, gifted and charming employees meet their downfall as a direct result of not being able to maintain rapport with their "enemy" in the workplace...often this is a line manager and sometimes a colleague at the same level.

In NLP terms, "rapport" is the ability to relate to others with trust & understanding. In order to create rapport with another, NLP practitioners will typically advocate finding common ground, respecting the other's model of the world, being willing to see the other's point of view and generally being responsive to the other person in terms of matching & mirroring them at the level of physiology, tonality (voice) and the words they use.

As part of my research for my new book "How to Rock the Boat....Safely!", I initiated a discussion called "The Importance of Creating Rapport" to identify real life examples of how trailblazer leaders have created rapport. It is assumed that creating rapport effectively is of fundamental importance in leadership as it would be difficult to have support without rapport.

In the previous discussion, The Importance of Creating Rapport, Martin Dewhurst, Mike Myatt, Harun Rabbani contributed some excellent anecdotes and insights into how rapport can be created. Some of these included common NLP strategies such as:
1. Understand & respect the other person's model of the world and affirm their values & beliefs by using language that mirrors & matches their own.
2. Find common ground
3. Be willing to serve & put others first.
4. Be sincerely interested in the other to bring out their best.
5. Listen
6. Care
7. Realise our inter-connectedness with each other

NOT building rapport, would of course mean NOT implementing the above strategies. In other words, instead of understanding & respecting the other person's model of the world, we set out to prove them wrong; we focus on our differences instead of similarities; we defensively put ourselves first; we are interested in promoting our OWN talents rather than eliciting the gifts of the other; we talk but don't listen; we don't care and remain encapsulated in our own distinct individuality.

Most of the clients I have coached are highly skilled in creating rapport and even if they were not, it is easy for intelligent professionals to learn the communication techniques described above. What is NOT so easy is to find the motivation & desire to build or maintain rapport with those that one considers to be the enemy (the saboteurs who will continue to sabotage and erode your very presence in the organisation until they have managed to get rid of you). Choosing NOT to create rapport with those we consider to be vile, dysfunctional or aggressive usually ends with resignation notes or dismissals.

Nelson Mandela & Bishop Tutu identified the need to build rapport & to embrace the enemy when the apartheid system was dismantled ...they made the Truth & Reconciliation Commision a priority in survival of the country. Enemies had to learn to forgive each other for past abuses in order to live together.

However, the Truth & Reconciliation programme worked for volunteers who were willing to acknowledge that they used to be enemies and it required highly skilled mediation.

In organisations, without mediators, how have you managed to build rapport with someone that you know is ready to stab you in the back & to destroy or sabotage your best work efforts? At some point in your career you might have faced this situation personally or witnessed a colleague being made redundant, sacked or demoted because of their inability to "build rapport with the enemy"...I would love to hear your experiences & stories.

The book "How to Rock the Boat.....Safely!" is based on a systems approach to leadership and theories of emergence. Therefore, I am looking for practical examples of building rapport with the enemy in systems/organisations. I look forward to your participation.

Monday, August 21, 2006

The Importance of Creating Rapport

I am writing my second book, called “How to Rock the Boat….Safely!” and interviewed one of the people recommended to me when I put out a request for trailblazer leaders that I can use as case studies for this book. (Please send me your recommendations of trailblazers)

Martin Dewhurst, is the founder of the GSR project which aims to eradicate hunger round the world.

In my short conversation with Martin, I asked him what he thought of Bob Geldof and his Live Aid campaigns. Most of my friends say that "Bob Geldof used to have great intentions but then he got colonised!" so I was interested to see whether Martin would share this view. I was disappointed to hear that he held a mass media view of the celebrity being responsible for creating awareness about poverty and the likes...I interrupted the flow of our genial raconteur with "well, I don't hold Bob Geldof in high regard I'm afraid! I am a systems thinker and I don't believe that we can ignore the systems which create poverty!"

Now what happened next is what truly impressed me.

I lost count of the times Martin used the word "systems" and "systems thinking" in his conversation with me after we almost parted ways. Skilfully, he captured my attention once again by speaking my language....by repeating and acknowledging what I had already expressed was fundamentally important to me, he placed himself in alignment with my values.

This is a communication skill taught in NLP courses...I haven't asked Martin if he was using this communication skill of mirroring & matching consciously to create rapport with me but it certainly worked.

"How to Rock the Boat...Safely!"... learning from trailblazers such as Martin Dewhurst....for a start, we can become masters of building rapport with perceptive communication skills....learning how to speak the same language as the people we need to communicate with is not merely a case of using the same vocabulary & grammar …we need to speak using language that they value which reflects what is fundamentally important to them.

How do YOU create rapport with people? I would love to hear of what works for you….This discussion has developed very interestingly on the Ecademy forum and you can read & add your views here: The Importance of Creating Rapport.


Alternatively, please add your views here.

Jesvir Mahil, Director, University for Life www.universityforlife.com

Thursday, August 10, 2006

The Law of Attraction

In the realm of coaching, we often talk about the "primary questions" we ask ourselves. New subscribers from the government agency, The Tribunals Service, will recall that during my workshop there last week, I explained that the primary questions we ask ourselves can determine the direction in which we steer our life.

If we assume that the quality of the questions we ask ourselves determines the quality of the responses we get and therefore our behaviour & results, we are advised to avoid "why" questions as these elicit justifications and excuses which may not be helpful in taking us to the next step.

I found a chapter headed "How can I get There from Here?" in "Ask and it is Given" by Esther & Jerry Hicks.

In essence, this is the question that I also hear most often from my coaching clients wishing to take their life to a higher level of quality according to their specific criteria.

Esther & Jerry Hicks start their chapter "How Can I get There from Here?", page 15, with the following:

"Perhaps the question we hear most often from our physical friends is: Why is it taking me so long to get what I want?

It is not because you do not want it enough. It is not because you are not intelligent enough. It is not because you are not worthy enough. It is not because fate is against you. It is not because someone else has already won your prize.

The reason you have not already gotten what you desire is because you are holding yourself in a vibrational holding pattern that does not match the vibration of your desire."

This is based on the "Law of Attraction" philosophy which is becoming an increasingly widespread school of thought in the personal development industry.

Charles Haanel describes the Law of Attraction as "that law by which thought correlates with its object". In other words, we attract what we think about.

What do you think about this Law of Attraction?

Do you believe that we create our reality with the thoughts that are created in our minds?

How important is it for you to be selective about the thoughts you generate?